TERMS OF SERVICE
Last updated: January 4, 2017
Please read these Terms of Service carefully before using the www.CSGO-SMURFS.com website (the “Service”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
To use the website, you must be 18 years or older or under the supervision of an adult. The use of the website for commercial purposes or as a third party on behalf of a user is not allowed unless it is explicitly told to us beforehand with the consent of the user. Any breach of these terms and conditions will lead to revocation of the order and other possible penalties.
The information posted on the website in terms of conditions is subjective to the person making them. Any views made by the customers are in no way the representation of the views of us. Certain features are only available if you register. Should you register then you are liable to provide information accurately to the best of your ability. If there are changes to that information, then you must make those changes immediately. Members are personally liable and responsible for the safe keeping of their accounts and passwords and are advised to not share them under any condition. Any illegal activity done under the username of a user would make that user personally liable for it. If you however are facing problems regarding some illegal activity via your account but that is not done by you then you may inform us.
Pricing and Acceptance of Order
It is the right of us to refuse or cancel any order for any reason at any time. You may be asked for further information (not just limited to the phone number and the address) before we accept your order. (In terms of payment via credit or debit cards, we reserve the right to get further verification regarding identification, personal information, the residence, place of delivery and the ability for the use to make the payment by the user (like banking information). The inability or the lack of provision of such information may lead to us cancelling your order immediately. If there is doubt or suspicion regarding fraudulent activity and misuse of credit card or debit card to make a payment for the purchase of product will also lead to the possible cancellation of the order immediately.)
It is our duty to provide the information posted on the website as accurately as possible. However, there might be errors, such as the product being mispriced. It will be our top priority to make the corrections as soon as possible. However, we reserve the right of refusal and cancelation of an order at any given time for which we may or may not inform you. We have the right to cancel or refuse delivery even if you have paid in case the product is mispriced or not showed correctly, we will compensate for the charged credit card price in case the order is cancelled or refused.
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
Delivery Method and Time
Products are sent as soon as possible via e-mail (the one which the end user registers on the website) after processing the order. The estimated delivery time is one minute to five minute submitting the order in the system. If the order delivery is delayed once five minute period has passed, the customer should contact our customer service by live chat or e-mail.
Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, the act or omission of government, highway authorities or any telecommunications carrier, operator or administration or other competent authority, the act or omission of any Internet Service Provider, or the delay or failure in manufacture, production, or supply by third parties of equipment or services, and the party shall be entitled to a reasonable extension of its obligations after notifying the other party of the nature and extent of such events.
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Intellectual Property Rights
All copyrights, trademarks, service marks belong to the corresponding owners/publishers and we are not related or associated to any of the said owners/publishers in any respect. All services offered on the website are offered by us, not the owners/publishers.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 15 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
- Refunds are only applicable if you have any valid reason within 30 days of purchase with any of the following condition met:
- No game has been played on the account by the buyer.
- You have been provided with a wrong account mistakenly.
- The rank has become inactive upon purchase.
- In case of an account being compromised or locked, the customer must notify us as soon as possible so we can try recovering the account within the next three business days once the complaint has been received. We will not be held accountable if the compromised account gets a VAC ban.
- Any account purchased from us and is VAC banned or Over-Watched due to cheats or any other illegal activity use by end user will not be entertained by us.
- We will not be responsible for any account sold by the end user to any other person.
Glossary of Terms
1. VAC (Valve Anti-Cheat): If a user connects to a VAC-Secured server from a computer with identifiable cheats installed, the VAC system will ban the user from playing that game on VAC-Secured servers in the future.
The VAC system reliably detects cheats using their cheat signatures. Any third-party modifications to a game designed to give one player an advantage over another is classified as a cheat or hack and will trigger a VAC ban. This includes modifications to a game’s core executable files and dynamic link libraries. While server admins may choose to ban specific players, server admins cannot VAC ban players.
The following will not trigger a VAC ban:
- Using chat programs like X-Fire or Overwolf
- System hardware configurations
- Updated system drivers, such as video card drivers
2. Over-Watch: The Over watch lets the CS:GO community regulate itself by allowing qualified and experienced members of the community (‘investigators‘) to review reports of disruptive behavior, determine whether those reports are valid, and apply temporary bans if appropriate.
Additional Terms and Conditions; EULAs
When you use G2A Pay services provided by G2A.COM Limited (hereinafter referred to as the “G2A Pay services provider”) to make a purchase on our website, responsibility over your purchase will first be transferred to G2A.COM Limited before it is delivered to you. G2A Pay services provider assumes primary responsibility, with our assistance, for payment and payment related customer support. The terms between G2A Pay services provider and customers who utilize services of G2A Pay are governed by separate agreements and are not subject to the Terms on this website.
We and/or entities that sell products on our website by using G2A Pay services are primarily responsible for warranty, maintenance, technical or product support services for those Products. We and/or entities that sell products on our website are primarily responsible to users for any liabilities related to fulfillment of orders, and EULAs entered into by the End-User Customer. G2A Pay services provider is primarily responsible for facilitating your payment.
You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body.
For customer service inquiries or disputes, You may contact us by email at email@example.com.
Questions related to payments made through G2A Pay services provider payment should be addressed to firstname.lastname@example.org.
Where possible, we will work with You and/or any user selling on our website, to resolve any disputes arising from your purchase.